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Flexera Licensing Decommission FAQ

Important Dates

June 26, 2018

  • 3D Systems will terminate all product licenses for Geomagic Design products released between March, 2014 and July 2017.
    • Includes Geomagic Design 16.x and later
  • To find out your version, go to the Home Window > Help > About and you will see a line similar to: PRODUCTVERSION 16,0,0,1056. This will tell you the version you are on.

General information

What is happening?
With the sale of Geomagic Design to Alibre last year, 3D Systems and Alibre worked together on a plan to allow all Geomagic Design 16.x and later customers to move to the new Alibre Design product. This will provide all customers with an actively maintained licensing system and enable them to obtain updates in the future. Effective June 26, 2018, 3D Systems will be decommissioning the licensing service used to validate legacy Geomagic Design licenses. After this happens, you will be unable to run Geomagic Design 16.x and later software unless you update to the Alibre Design product.
Why is 3D Systems doing this?
As 3D Systems no longer sells or supports Geomagic Design and all customers now have access to the new Alibre Design product, it is unnecessary for 3D Systems to continue to maintain and support licensing for the discontinued product.
How will this impact me? Can I keep using the software I have today?
The termination of the Geomagic Design licensing service will mean that as of June 26, 2018 you will no longer be able to use the Geomagic Design software and must update to the new Alibre Design product.
What does Alibre suggest I do?
The best way to ensure continued use and get access to new features is to get back on maintenance and get the newest version, which uses the new Alibre licensing mechanism. To do this, you can reach out to hello@alibre.com, call 877-7-ALIBRE, or reach out to your Value Added Reseller if you are outside the US or Canada.
What happens if I do nothing?
We suggest you get back on maintenance and get the latest version. Alibre has shipped Alibre Design 2018 which contains significant technology upgrades over previous versions.. That said, we realize everyone cannot or may not want to upgrade immediately. If you do nothing, on or around June 26, 2018 you will be given a free upgrade to Alibre Design 2017.1.1. This release is currently one major version behind what is shipping today. This will allow you to move from Geomagic Design to Alibre Design and continue to use the software. However, you will not have access to further updates or customer support unless you purchase maintenance.
I have decided to get back on maintenance. Will I be penalized since I've been off maintenance?
No. Usually there is a lapsed maintenance fee. However, we want to make sure that everyone who wants to migrate can do so. For this reason, the lapse fee will be waived until the date of the Legacy Alibre Licensing Server decommission date.
How can I get back on maintenance?
Reach out to hello@alibre.com, call 877-7-ALIBRE, or reach out to your Value Added Reseller if you are outside the US or Canada.
I have more questions. Who can I talk to?
Please email us at hello@alibre.com or call 877-7-ALIBRE if you are in the US or Canada. If you are outside the US or Canada, or are working with a Value Added Reseller, please contact them.

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(877)-7-ALIBRE
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