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Error: Invalid Reference, Invalid Version ID Format

Kytor

Kytor

Member
Suddenly, a number of my models are no longer accessible. I am running Alibre Design Expert V28. These models have only ever been on my local machine. I get the following error when trying to open the files:

An unexpected error has occurred. Please try again. If the problem persists contact
Alibre Customer Support and provide the following information:

Invalid reference, invalid version ID format.
Click to expand...
Details >>
at com.alibre.repository.ReferenceParser.validateVersionID(String versionID)
at com.alibre.repository.ReferenceParser..ctor(String reference)
at com.alibre.app.ClientShell.launchEditor(IBusyBodyContextObject busyBodyContext, UserContext launchContext, String nativeFilePath, Boolean editMode, Boolean newWindow)
at com.alibre.app.ClientShell.launchEditor(String[] filePaths, String filterDescription, UserContext launchContext, Boolean bringToFront, Boolean ignoreReadOnly, StandardBrowser parentBrowser)
Click to expand...

Has anyone encountered this before? Is there a known resolution?
 
Have you checked your junk mail folder for the response from support? How did you contact support? Using the support ticket submission web page, or e-mailing support direct ends up in a queue system - you should have a ticket reference. If submissions are going missing, we need to find any problem.
 
'Hello' is a general contact address - it is not monitored continuously and it would have to be forwarded to support.

Best method is to use this web page https://www.alibre.com/alibre-customer-support-ticket-entry/

or you can e-mail 'support' at alibre.com (I've deliberately not typed this in the correct format, we get plenty of SPAM as it is without more bots scraping the address).
 
Thanks, I will bookmark that URL and fill out a ticket. You may want to link to that on the contact page.
 
It is already linked from our home page -> resources -> support, but I'll mention to those responsible for the web site.
 
I solved the issue. Alibre experiences an error with long file paths.
When I move these files to my desktop or a higher level folder, they open fine.
The file path they are stored in is 248 characters for example, including the filename and extension.

I will let support know of this bug.
 
This is not a bug - it's a Windows limitation.

With Win10 and higher, you can enable the use of long file paths (it's a registry tweak to enable this).
 
I would argue that the error is something to be fixed in Alibre Design. And by fixed I mean create an informative description of the problem in the error message instead.
 
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