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KeyShot Issue

GIOV

Alibre Super User
Hi, I am trying to render with KeyShot without success. I have AD 2018.2.. Here is the screenshot where shows the issue:
upload_2019-7-31_21-51-59.png
 

GIOV

Alibre Super User
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GIOVANNI-PC
System Manufacturer TOSHIBA
System Model Satellite L500
System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date TOSHIBA V1.80, 10/28/2009
SMBIOS Version 2.5
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.1.7601.24387"
User Name xxx
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.84 GB
Available Physical Memory 1.18 GB
Total Virtual Memory 7.68 GB
Available Virtual Memory 3.96 GB
Page File Space 3.84 GB
Page File C:\pagefile.sys
 

DavidJ

Administrator
Staff member
Did you by any chance accept the offer to update at the same time as installing?
 

DavidJ

Administrator
Staff member
Accepting the offer to update during an install will trash Keyshot. You must NOT accept the update at install. Instead do the install first without update - the update will be offered again at next launch.
 

GIOV

Alibre Super User
Ok, I will re- install without the offer update and after if run I will accept the update installation if not can be my laptop that doesn't has the latest "graphic card" that is required for KS8. I will let you know.
Thanks again,
GIOV
 
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