Keyshot problem.

[DIXON]

Hi Folks,
Could anyone shed any light on the following problem, had to re instal the OS and of course my programmes and now when I try to render a model in Keyshot I get the following message seen in the attached screenshot. I downloaded Keyshot from the Alibre website

Regards,
Raymond.

 

[DavidJ]

Have you tried re-booting computer to finalise the Keyshot installation? If that doesn't help you may need to set the environment variable to point Keyshot to Alibre for licensing - the attached shows this for Alibre installed in the default location.

 

[DIXON]

Hi David, yes.. I tried a re-boot but no success. Not sure about how to set the Environment variables ! Something must have changed with the re install because I had to do the same about a year ago and never had any problem .
The version of Keyshot that was originally installed was 7 but on the Alibre website the version is now 8 and there is nowhere on the site to download version 7.
I do have 7 still on one of my other workstations [ The download is still in the downloads folder ] would it be an idea to copy it onto a usb flash drive and try installing it on the problem machine ? I will un-install version 8 first of course.
Regards,
Raymond.

 

[Ralf]

Hi Raymond,

Have you installed Alibre Design V2018.2 and KeyShot 8.?
Or do you have installed an "older" version of Alibre Design?

During installation of KeyShot, did you choose the option: "For anyone on this computer" or "Just for me"?

 

[simonb65]

The version of Keyshot that was originally installed was 7 but on the Alibre website the version is now 8 and there is nowhere on the site to download version 7.

Keyshot 8 will only work if you have the latest Alibre, i.e v2018.2.

Also pays to keep a copy of the installers (i.e keyshot 7) for applications you currently use and have a license for! If you've installed on that pc before, look in your downloads directory.

 

[DIXON]

Hi All,
Issues now fixed.. all working perfectly. Many thanks to David from Alibre support. and also simonb65, DavidJ, and Ralf.