Alibre drawing Window FROZEN with big red X on top

[JerryB]

I have a drawing window with a big red X on top frozez-up which I cannot kill or do anything with.
What does this mean? How can I proceed?

 

[simonb65]

What does this mean? How can I proceed?

You need to report that to support. Technically, from a programming POV, the red cross is the default low level windows drawing render when an error (exception or access violation caused by a bad/null pointer) occurs in the application windows drawing (WM_PAINT or WM_ERASEBKGND message handler!) code for that windows UI control ... basically, it's a UI bug!

 

[JerryB]

I had to reboot to recover and the drqwing file wasn't saved so I have no data for them to analyze. But I'll try to create the drawing file again, and will capture data for support if it occurs again.
Thanks for the information.

 

[JerryB]

Well, it does not appear to be easily reproducable. I did the exact same thing as last time, with no issues this time.

 

[DavidJ]

In the case above - you MIGHT have been able to recover by activating the Menu Bar or by using keyboard shortcuts to allow saving of the file.

We had a spate of these red cross issues quite a while back, which were resolved. It's possible there is some new issue with the UI toolkit used for the ribbon. As Simon mentioned, please report the issue to Support - it's possible that either the Alibre log files or Windows Event Viewer may hold clues to what happened.

 

[JerryB]

Okay, will do. Thanks.

 

[JerryB]

How would I activate the menu bar? It seemed to ignore all mouse clicks, and I couldn't get to anything on the top of the window with the big red X there.

 

[DavidJ]

Briefly touch Alt key, or switch to Home Window (then Utilities Tab, System Options -> Display -> General , then un-check 'Hide Menu'.

Of course if the UI is completely disconnected (rather than just the Ribbon) this may not help at all.

 

[JerryB]

Ah, thanks. Yes, I tried that and the frozen window was covering all other Alibre windows. Even when I used Windows (WinKey+Tab) to select the Alibre home window, the frozen window would pop back up over it.

 

[Cator]

Jerry,
it happens to me sometimes when I shut down the system without having saved any work. The system doesn't turn off but if I reopen Alibre the red cross appears. Especially if you have a notebook please pay attention to this behavior (with the energy saving and easy to see it stop, hibernate or go to sleep after a few minutes) is not the solution but we could understand the cause of the problem

 

[DavidJ]

Do make sure that the recovery options are set to some sensible time period, and try to get into the habit of saving your work if leaving the computer.

 

[JerryB]

I had created the drawing and was just trying to do the first save (which I do often). That is when it froze-up. Support has requested logs, which I'll get to them soon.
Thanks eveyone.