Our Help will be completely rewritten within about 9 months. Question:
Help is best maintained / de-obfuscated / mass-appealed when it has feedback that is easy and when it can be updated on-the-fly.
We want our Help to be online only - you click a Help button in a dialog and it takes you to help.alibre.com/Extrusions and you can see the rest of the Help navigation on the left side.
Huge benefits here - people can comment, suggest, vote, etc. on each page - we have immediate feedback and can change stuff in hours - everyone sees the changes immediately - etc. Help can be localized into many languages way more easily.
Cons - some folks may not have Internet access all the time.
I personally feel the benefits far outweigh the cons. What are your thoughts?
Help is best maintained / de-obfuscated / mass-appealed when it has feedback that is easy and when it can be updated on-the-fly.
We want our Help to be online only - you click a Help button in a dialog and it takes you to help.alibre.com/Extrusions and you can see the rest of the Help navigation on the left side.
Huge benefits here - people can comment, suggest, vote, etc. on each page - we have immediate feedback and can change stuff in hours - everyone sees the changes immediately - etc. Help can be localized into many languages way more easily.
Cons - some folks may not have Internet access all the time.
I personally feel the benefits far outweigh the cons. What are your thoughts?