Coming in a little late, but I've been away. I have some comments on Dell that may be useful to others:
I've had bad experiences with Dell support. I've also had bad experiences with everybody else's support. If you want to avoid companies that have ever had a bad situation, don't buy a computer. Disgusting, but true.
I suspect the number of unhappy Dell customers has more to do with total sales volume then anything else. Freaking everybody has a Dell these days. 10% of a larger number of PCs yields more unhappy people then 20% of a much smaller number of PCs.
At my current job, we always buy the Gold Tech Support and the extended warranties. We also buy only the "business" products: OptiPlex, Latitude, Precision. No Dimension or Inspiron models. Yes, this costs a few hundred extra per unit. It is absolutely completely worth it. When I call for support, I get right through to someone who speaks English, knows what they are doing, and is eager to help. If something breaks down, Dell is here the next day with a new part. By the time the warranty expires, the machine isn't worth repairing or upgrading.
I build my home PC from parts, because my home PC is as much about tinkering as it is about using a PC. At the office, I buy from Dell. One is for work, one is for fun.
All my opinion, of course.