Licenses used up?

[bigseb]

Just started up Alibre and got this message:



Any ideas? Alibre was working fine yesterday. And I only have one PC so no idea why there aren't any more available. Should be at least one more since we all have two, right? I have emailed Alibre about this but on the off-chance they don't respond in time I thought I'd post here too.

TIA

 

[bigseb]

And... I can click the 'release' button it says the the license is the released. But when I re-enter the code I again get the message above.

 

[NateLiquidGravity]

Go here and kick off anything else using your license.
https://www.alibre.com/licenseportal/

Maybe you have gotten new hardware or had an OS update?

 

[Jonathan]

We're in the process of syncing data between our licensing server and our CRM. The nature of the sync shouldn't have any impact on licensing, but it appears we've received a few tickets where it has. The update will be done shortly. I suspect it will only affect customers who launch while the sync is occurring.

Quick and easy way to solve this (if you're on maintenance) is to release your license - https://www.alibre.com/licenseportal/and then launch Alibre again.

If you're not on maintenance, you can email support@alibre.com and they'll release the license for you. The update will be done within the next 15 minutes. You should be able to launch then without any issues.

Cheers,
Jonathan

 

[bigseb]

All sorted now. Thanks Jonathan.

 

[BrianE.Evans]

Ok the thing made me release the license , then when I re enter the key from my book which I know worked before , it tells me it is an invalid key and I have to pay maintenance, However according to my records My maintenance is not due until November.

 

[NateLiquidGravity]

@BrianE.Evans if you haven't gotten it sorted yet you should contact Alibre support.

 

[BrianE.Evans]

@BrianE.Evans if you haven't gotten it sorted yet you should contact Alibre support.

I have contacted support , however all I have so far is an automated response and a link to create a new account, I guess I am going to have to wait until Monday when I can talk to a real person.

 

[DavidJ]

Brian, support replied to you ticket 10 hours ago - please check your mail or the support portal.

 

[BrianE.Evans]

I got that email , which verified my license key , I still cannot get past the portal that says release the license ,when I do the next portal where you enter the license key will not allow me to type in it , it just stays blank.
B.E.

 

[BrianE.Evans]

Ok I finally broke the code. Going to the licensing portal that shows the license number and your email address , I kept getting an invalid login.
So just for kicks and grins since I knew the license had been verified , I tried old email addresses that have since been disconnected. On the third try an old email address activated the license. I am now back in.
B.E.

 

[DavidJ]

Brian,

The response from support did not require you to access the portal - the portal is not used to activate licences. Please respond to the support ticket to confirm issue is resolved, or to give details of any remaining issue.

 

[BrianE.Evans]

David ,
I sent you an email this morning I am now able to use the program , using the method I described above.
Brian E Evans.