Max,
Don't you think its a bit unfair not to let new users experience Alibre Design Standard untill they actually shell out $99. If I am not mistaken the trial that you offer is a Professional and also includes third party add-ons like Alibre Translate from DATAKIT.
Today I had to explain to one user that for $99 he would not save his Alibre Design parts to SolidWorks. He called this offer a scam. I tried to explain to him that you guys had mentioned all this on your web site, but could not offer an explanation why you did not offer a trial for the software that he was going to eventually buy.
Seriously, you are asking someone to make a decision to buy a product but making him try a higher level product and that too with $499 add-ons. That cannot be right.
Am I missing something here? Do you offer a Standard trial?
Deelip,
We've never had a trial version of Standard - it's always been Professional. We've always sold Standard and this never had this issue. For some reason, we lower the price and all the sudden a few people are having a hard time with this. Understandable to a degree. If someone really wants a trial of Standard, we can give them one. They would need to contact us. You will notice that in almost all Trial instances of any software, you are given the mid/top range. That's kind of the point - let people know what you have. If we didn't [very] clearly lay out what people are downloading on the Trial signup page, I could understand the confusion. But it is the first thing you see...
As a software vendor yourself, you know that not everyone reads what you put on the website. In spite of nearly any effort at clarity, some people will either not read it or won't look to begin with. Despite the fact that we have the comparison between Standard, Pro, and Expert in several places, including directly on the offer page, a few people are for some reason still confused. By the way, Alibre Translate has never, for this offer, been $499. As of yesterday, we are also offering it for $99 alongside Alibre Design Standard. The vast majority of the people we've talked to are pretty crystal clear about what the offer means. In fact the vast majority purchase it without getting a Trial at all - they know what we're about and know it's a good deal. I've seen some people on blogs talking about how confused they are, and it is quite obvious they didn't attempt to find out any information about it. Saying things such as "I don't know what I'm getting", or "No one has told me what is in Alibre Design Standard", or "I can't find any offer details: SCAM". I mean, come on.
If someone can't find the full offer details, with side-by-side comparisons, then it is difficult to know what to say. It is by far the most prominent thing on alibre.com.
I do not think it's unfair in the least for people to get a Trial of Pro. If we weren't telling them in explicit detail the differences between the two programs, and if they worked in some fundamentally different way, then that would be one thing. But we are, and they don't - one has more features than the other one. I see no problem with allowing someone to use Sheet Metal or the Vault for example to determine if Pro is a better option for them than Standard. Pretend Microsoft is giving a great deal on Microsoft Word - they give you a Trial of Office. When that trial runs out, are you implying that people are going to be blind sighted when Excel doesn't work? Some will. The majority will have done some rudimentary research and will realize that Word is a component of the full Office Suite. The deal is for Word, not for Office. Same thing here, and with most software. But now you know what Excel is all about...seems pretty handy after all.
We've seen that in general people saying the offer is too confusing typically have no interest in buying the software to begin with. Not in *every case*, but in a lot of them. People that need an affordable option are calling us, asking questions, and doing research. And those people are finding the info and then purchasing. Thousands of seats later, I have to believe we are communicating fairly decently to the vast majority of people. To the people that aren't asking any questions to us or doing research and just saying "scam" instead: fine, don't buy it. Pay $5K instead. I mean, we are a phone call or an email away for any level of clarity they require. There is only so much we can do.
Regardless, we've made an addition to the offer page to try to, in even more explicit detail, let people know what they are getting. Hopefully it will work.
Max