Trying new program

[papajoe41]

Hi,
I am attempting to change to Alibre Design Professional. I paid my money and I got e-mail acknowledging my new purchase. I went to Design Professional and downloaded that program. I got it on my computer and installed what came.
It was a installation for Atom 3D and when it finished installing, I went to look at the utilities and the License Key was not the same as the one on the invoice; but, the one from my previous installation of Atom 3D. I have tried to download Design twice more and still get the wrong one.
Papajoe41

 

[HaroldL]

Get in touch with Support or contact Alibre Sales to see what they can do for you.

It sounds like when you uninstalled Atom3D there were some files left behind, maybe your user profile and license key.

 

[Jonathan]

We sent you an email to provide instructions on how to release your license so you can proceed with installing your new license of Alibre Design Professional.

Feel free to reach out to our support team if you need further assistance - support@alibre.com