Yesterday I set up a time ,10:AM ,for me to be here ,available,waiting for a call from tech support to take over my computer and see what's going on. Here it is 11:00 AM and still no call. Again ,pretty disappointing . I DO understand delays and such but I'll bet I never get the call. I have yet to get any e-mail repies and it's been 4 days now since I sent the first one. ANyway ,in frustration,I uninstall AC for the 3rd or 4th time ,reinstall and now it works. Gee thanks tech support for leaving me out in the cold to figure this out myself, once again,as per usual.