My name is Michael, I work for 3D Systems, and I'd like to share some information with everyone on this thread.
First, I apologize for the delay in getting on the board to address many of the issues and questions raised here. It's been quite a week.
- EULA - I can tell you that everyone is reading way too much into the EULA; it was not changed in this release at all
Perpetual licenses - All of your software licenses are perpetual. The requirement of periodic internet access does not change this. If the internet were to implode, or anything were imminent to change with the company, we would issue you an update to remove the lock after 30 days of being offline. The software can sit idle offline for years without an issue. If you launch in an offline condition, only then does the 30 day counter start. If you launch again with internet access, it will resolve itself automatically.
People have been asking about the dongle option, it will let you be completely offline forever. However, you would only be able to use one license, and the dongle is a physical good with cost (we can't give them away for free). The cost for Design customers is $200 (the cost for the same dongle for other Geomagic applications is $500).
AddOns - I can't really speak about the AddOns offered over the years, but no Geomagic Design code will ever be taken away from the existing user base. Period.
3rd party AddOns have obviously different rules. KeyShot, Vault, and MoI as examples, are licensed differently, from those providers. But they are perpetual, once you have them, they last forever. No update to Design will remove or block that. Every license key for KeyShot, Vault, and MoI are still valid.
Free stuff - Because we didn't announce it globally, many of you have probably not noticed this yet; but almost everyone got something for free this week in the update. Because of the a la cart nature of how Alibre Design was sold over the years; everyone had these unique fingerprints of software features. With this release, we have consolidated all those possible variations into 4 total license configurations; and this was achieved by giving anyone in a weird spot an instant upgrade.
- Geomagic Design Elements - exactly what's on the website as the definition of what we sell. Anyone with Personal Edition on maintenance/subscription got moved up to here
- Geomagic Design Full - All Geomagic Design features, plus Dynamics. What is sold today as Geomagic Design (formerly Expert)
- Geomagic Design - All Geomagic Design features. Anyone not fitting into the other categories are now at this level
- Geomagic Design w/ Simulate - Geomagic Design Full plus Simulate instead of Dynamics
- Remember, any existing licenses for 3rd party addons have not changed. If you had them before, you have them now. Unfortunately, I can't give those away
Seats vs. installations - I've seen a lot of discussion about this. When you purchased Alibre Design, you purchased just one seat. If you had multiple seats, you would have multiple Alibre.com accounts.
The policy with Alibre was to allow users to install on multiple machines; but not for simultaneous use.
The new license system allows easy self-service to pick and drop off a licenses on any machine as long as there is internet access.
But, I understand many people already have a setup where they may have the software at work and at home, and deactivating and reactivating would be a huge burden. If you leave work before deactivating, you would have to remote desktop back to work to release your license.
So all on-maintenance customers have been given a one-time increase in seat count to compensate for that. Simply put, you just got a seat for free; because you are our loyal customers. New sales are only one seat per purchase; new customers will be told up front about the need to deactivate and reactivate.
You can keep one seat at work and one at home with no need to activate/deactivate in the scenario above.
Flexera - We have partnered with Flexera to try to offer the best possible solution for all of our customers. Flexera can and will help with any license related stuff (I can't activate my license, I had to format my PC before I could deactivate, license stopped working); that's their job. The main reason for that is to keep the support staff free to answer your burning questions about the actual software and tools. Ask us how to model your part, ask Flex to reset your license.
Flex is a big company, and a strategic partner. If anything happens to them, there will be much bigger implications beyond 3D Systems and Geomagic Design; the system is critical in a number of medical and communications systems. The internet would have to basically implode; and then this stuff won't seem so important.
We trust them to keep the license system running (honestly far better than we could internally).
I hope that answers a lot of questions.
I really, really hope people at least try the new version. It won't bite.
The team has put a lot of work into this over the past 9 months, and we are really proud of the new features.
I can say that Geomagic Design now has features that can't even be found in a $40k CAD package. 3D Scanning and 3D Printing seems slightly unpopular here; but we aren't done with that. Today, you can walk into Staples and buy a 3D Scanner for $400, and soon a 3D Printer for under $1,000; with more retailers coming through the year. And those things plug right into your software investment.
You can now backup your data to TeamPlatform, share with anyone in the world without the need for a viewer, and see your part, drawings, and full assemblies in 3D in a web browser (complete with association).
Not to mention all the free stuff.
I'll try to make more time to check the forum and answer questions. In general, most of the concerns I have seen so far are not big issues in reality; and many of the posts are now reflecting that. Just the terrifying unknown.
Thanks for your time.